Warranty Policies \ Terms & Conditions

Return Policy

Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase made on our Powertac.com website, you can return it to PowerTac within 14 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.  Product must show no signs of damage or abuse.  

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.


If any purchase fails to meet your complete and total satisfaction you may return or exchange it within 14 days of purchase.  If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.


Please read all conditions below. If conditions are not met, PowerTac reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, manuals,and accessories.
  • PowerTac is not responsible for personal data or items left in returned merchandise.
  • PowerTac is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Purchaser assumes the cost of return shipping to PowerTac for any product exchanges, returns or warranty related issues.  


PowerTac warrants our illumination tools to be free from defects in workmanship and materials, including any LEDs housed within, for the lifetime of the original parts (the lifetime of the parts are specified by individual parts manufacturers). We will repair or replace your original purchase of these products, at our discretion, if it is determined by us to be defective.

Normal wear and tear – including batteries draining, lens breakage, switches wearing out – are not covered, nor is damage resulting from misuse, abuse, neglect, battery damage, battery corrosion, use of other non-approved batteries or altering these products from their original state.

All Holsters and accessories for illumination tools are not covered by our lifetime warranty.

Battery and Rechargeable Battery Warranty Policy - Batteries are not covered by our Lifetime Warranty.  We offer 6-months exchange from date of purchase for PT 18650, 18500 and RCR123 batteries.  2-year exchange from date of purchase for 26650, Destroyer, X3000 and Thunderbolt batteries.


The above warranty is exclusive, and to the extent permitted by applicable laws, shall be in lieu of all other warranties, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular use or purpose. PowerTac disclaims any and all liability for product malfunctions, physical injuries, or property damages that result in whole, or in part, from the criminal, negligent, or improper use of the product, or from modifications or alterations thereto. In no event shall PowerTac be liable for any incidental, special, or consequential damages relating to the purchase, use, or performance of any PowerTac product.


If you are having operational issues with your flashlight - please follow the proper warranty procedure as stated below - do not attempt to return your flashlight to us without prior authorization:

Step 1 - Call (919) 239-4470 between the hours of 9:30AM - 4:00PM EST Monday - Friday.  Ask for the warranty/repair department to have our technician complete a telephone diagnosis; please have your flashlight in hand with fresh batteries.


Step 2 - Email info@powertac.com to request a warranty/repair authorization form. You must indicate malfunctioning problem in detail.  Technician will email you back with response.

Step 3 - Technician will determine proper action to take based on his/her diagnosis.  If flashlight needs to be sent in, customer assumes responsibility for cost of shipment to us.  We will pay for return shipping back to you.  (Please note, if flashlight is deemed completely operational to factory specifications and problem is solely due to malfunctioning, low or dead battery, Powertac reserves the right to charge a $10 fee for return shipping).  


For repair or replacement contact your Local Dealer or Customer Service below.

PowerTac Lighting Electronics Co., Ltd


Tel: (919) 239-4470

Fax: (877) 552-5195

Email: info@powertac.com


International Policies - Orders shipping outside the United States will be subject to additional verification. Please email or contact us by phone prior to placing order. 

Adverse Weather Policy- Contingency plans are always in place to ensure the safety and well-being of our team members and to minimize the effects of a storm on service. Severe storms or weather often cause pickup and delivery delays and disruptions for PowerTac customers. PowerTac will be prepared to provide service to the best of our ability in areas affected by storms and as local conditions allow.



Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on PowerTac's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on PowerTac's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by PowerTac at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Disclaimer

  1. The materials on PowerTac's web site are provided "as is". PowerTac makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PowerTac does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


4. Limitations

In no event shall PowerTac or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on PowerTac's Internet site, even if PowerTac or a PowerTac authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


5. Revisions, Specification and Pricing Errors

We reserve the right to correct any errors on our website.  The materials appearing on PowerTac's web site could include technical, typographical, or photographic errors. PowerTac does not warrant that any of the materials on its web site are accurate, complete, or current. PowerTac may make changes to the materials contained on its web site at any time without notice. PowerTac does not, however, make any commitment to update the materials.


6. Links

PowerTac has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by PowerTac of the site. Use of any such linked web site is at the user's own risk.


7. Site Terms of Use Modifications

PowerTac may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


8. Governing Law

Any claim relating to PowerTac's web site shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions.


General Terms and Conditions applicable to Use of a Web Site.

Call (919) 239-4470

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